Versandbedingungen

We are proud to offer free shipping on all orders.

We work with DHL logistics company to deliver your items.
We will deliver the goods directly to your home.

The order will be processed and shipped from the warehouse within the next 1-3 business days once it has been placed.

DELIVERY TIME

- Home delivery time

  • Delivery 3-5 business days
  • Delivery to islands in Germany is not available.

- Courier working hours

Parcel delivery is carried out from 7:00 to 18:00, on weekdays and from 8:00 to 18:00 on Saturdays.

Courier opening hours may vary depending on the city / post office.

A customer receives an SMS and an e-mail notifying about the parcel being delivered on the day of delivery.

If you are not available to be at home to collect the parcel on the day of delivery, then you will receive a notification SMS message with all the order details including the tel. number of the courier and the post office address so you could collect the parcel yourself at any appropriate time.
You will also receive a written notification to your postbox (only if available) in case of unsuccessful home delivery.

If the parcel was not delivered, it will be sent to the local warehouse and will be available for collecting within the next 7 business days (including Saturday).

There is no way for choosing any other delivery methods since that moment.

When collecting the parcel by yourself, you will need to present:
1) Passport / ID document
2) Tracking number (will be sent to your e-mail once the order is processed)

If the parcel is not collected within that time, then the order is considered as canceled.

Feel free to contact us for clarification of delivery processes or any other inquiries: help@tatkraft.ee