Right of Withdrawal and Return Policy

1. Registering a Return and Receiving the Return Address

Please contact us before returning an item at help@tatkraftshop.eu. If possible, include your order number and the item concerned.

Our products are shipped from different warehouses. Depending on the item, returns are therefore sent either to our warehouse in Berlin or to a warehouse of our supplier designated by us.

We will provide the appropriate return address for your item and instructions for shipping. Please use this return address and do not send items from different warehouses together without prior coordination.

This coordination serves to ensure correct allocation and safe delivery of your return. Your statutory right of withdrawal does not depend on our approval.

2. Statutory Right of Withdrawal for Consumers

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, took possession of the goods.

If you ordered several goods as part of one order and they are delivered separately, the withdrawal period begins when you receive the last item. If goods are delivered in several partial shipments or pieces, the period begins when you receive the last partial shipment or piece.

To exercise your right of withdrawal, you must inform us:

Tatkraft AS
Pärnu mnt. 142
11317 Tallinn
Estonia
Email: help@tatkraftshop.eu
Telephone: +49 177 8350404

by means of an unambiguous statement, for example by email or letter, of your decision to withdraw from this contract.

You may use the model withdrawal form at the end of this page. Use of the form is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

3. Return Shipment and Return Costs

After withdrawing, you must send back or hand over the goods to us or to a recipient authorised by us to receive them without undue delay and no later than fourteen days from the day on which you inform us of your withdrawal.

The deadline is met if you send the goods before the fourteen-day period has expired. If we arrange collection with you, you do not need to ship the goods yourself.

Please contact us early to coordinate the correct return address. This coordination does not change the statutory deadlines.

In the event of withdrawal, you bear the direct costs of returning the goods unless we have expressly agreed to cover them. This applies, for example, if you do not like the item, it does not fit, or you no longer need it.

For justified complaints concerning defective, incorrectly delivered, or delivery-damaged goods, we cover the necessary return costs. Please contact us to arrange the return.

We do not charge a separate handling fee for returns.

4. Packaging, Condition and Inspection of the Goods

Please return the goods complete with the supplied accessories and package them securely for transport.

Where possible, use the original packaging. If it is no longer available, please use suitable packaging with sufficient cushioning and protection against transport damage.

The absence of the original packaging alone does not exclude your statutory right of withdrawal.

You may inspect and test the goods to determine their nature, characteristics and functioning. You are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, provided that we have properly informed you of your right of withdrawal.

After receipt, we inspect the returned goods. If we assert a claim for diminished value, we will inform you of the changes or damage identified and how the resulting reduction in value was calculated. We do not charge a flat-rate usage or restocking fee.

Returning an item other than the item purchased from us does not fulfil your return obligation. Our statutory claims relating to incomplete return or compensable loss of value remain unaffected even after a refund.

Your statutory rights in relation to defective goods remain unaffected.

5. Refund After Statutory Withdrawal

In the event of a full withdrawal, we will refund all payments received from you for the withdrawn order, subject to any legally permissible counterclaims.

Our standard delivery is free of charge. No retrospective costs for the original delivery arise in the event of withdrawal. The rules on return shipping costs in section 3 remain unaffected.

In the event of a partial withdrawal, we refund the purchase price paid for the returned items, subject to any legally permissible counterclaims.

The refund will be made without undue delay and no later than fourteen days after receipt of your withdrawal notice.

We may withhold repayment until we have received the returned goods or you have provided evidence that you have sent back the purchased goods, whichever occurs first. This does not apply if we have offered to collect the goods.

We will inform you after receipt and inspection of your return about the outcome of processing. The statutory refund periods remain unaffected.

We use the same payment method for the refund as you used for the original payment unless expressly agreed otherwise with you. You will not incur any fees for the refund.

The actual credit may require additional processing time depending on the payment provider. If an announced refund has not reached you after ten business days, please contact us at help@tatkraftshop.eu.

6. Voluntary Return Right of up to 30 Days

In addition to your statutory right of withdrawal, we grant consumers a voluntary return right of up to a total of thirty days after receipt of the goods.

Please notify us of your wish to return within these thirty days at help@tatkraftshop.eu. You will then receive the appropriate return address and processing instructions.

For this additional voluntary return right, the goods must be complete, clean, undamaged and without signs of use. They may only have been handled for inspection and testing. Please return them with the supplied accessories, any product labels and in the original packaging. Proof of purchase is required.

You bear the direct return shipping costs unless we expressly agree otherwise.

The refund will be made only after receipt and inspection of the returned goods, provided the conditions of our voluntary return right are met. We refund the purchase price within ten business days after receipt of the goods using the original payment method.

These additional conditions do not restrict either your statutory right of withdrawal or your statutory rights in relation to defective goods. During the statutory withdrawal period, only the statutory conditions apply to a statutory withdrawal.

7. Damaged, Defective or Incorrectly Delivered Items

Please inspect your order after receipt and inform us as soon as possible at help@tatkraftshop.eu if an item is damaged, defective or incorrectly delivered.

Please provide your order number and describe the problem. Photos of the item and, where relevant, the packaging help us process the matter more quickly.

A delayed notification or absence of photos does not automatically result in the loss of your statutory rights.

For justified claims concerning defects, subsequent performance, in particular repair or replacement, is provided free of charge in accordance with statutory rules. This also applies to incorrect delivery. We bear the necessary transport, labour and material costs.

Your further statutory rights in relation to defects remain unaffected and exist independently of our voluntary return right.

8. Statutory Exceptions to the Right of Withdrawal

In particular, there is no statutory right of withdrawal for goods that are not prefabricated and for whose production your individual choice or specification is decisive, or which are clearly tailored to your personal needs.

For sealed goods that are not suitable for return for health protection or hygiene reasons, the right of withdrawal does not apply if the seal was removed after delivery.

The mere fact that an item belongs to the category of bathroom or hygiene accessories does not in itself exclude the right of withdrawal.

Otherwise, the statutory exceptions apply. Your statutory rights in relation to defective goods remain unaffected.

9. Model Withdrawal Form

Use of this form is voluntary. You may also notify us of your withdrawal by another unambiguous statement, for example by email.

If you wish to withdraw from the contract, please complete this form and send it back. Delete as appropriate.

To:

Tatkraft AS
Pärnu mnt. 142
11317 Tallinn
Estonia
Email: help@tatkraftshop.eu

I/We hereby withdraw from the contract concluded by me/us for the purchase of the following goods / provision of the following service:

[Please enter goods or service]

Ordered on:

[Enter date]

Received on:

[Enter date]

Name of consumer(s):

[Enter name]

Address of consumer(s):

[Enter address]

Signature of consumer(s), only if this form is submitted on paper:

[Signature]

Date:

[Enter date]